Nuhdge

Shipping Policy

Effective date: [set on publication]

This page covers the physical Nuhdge card. Everything else about Nuhdge is a website: your card, your contacts and your link work the moment you sign up, with nothing to deliver and nothing to wait for.

1. What actually ships

A Nuhdge tag: a card, sticker or keychain with an NFC chip already encoded and linked to your account. It arrives ready to tap.

Nothing about your account depends on it arriving. Until it does, and any time you don't have it on you, your QR code and your card link do the same job from your phone.

2. Where we ship

India only. We do not ship outside India yet — if you are abroad and want one, write to us and we will tell you honestly whether we can.

3. Dispatch

Orders are dispatched within 2 working days of payment clearing. Each tag is encoded to your account before it is sent, so it is made to order rather than picked off a shelf.

If something is going to take longer than that, we will tell you rather than let the date pass quietly.

4. Delivery

  • Metro cities: 2 to 4 working days after dispatch.
  • Rest of India: 4 to 7 working days after dispatch.
  • Courier partner: [TBD].

These are estimates from the courier, not guarantees. Public holidays, weather and strikes affect them and are outside our control.

5. Charges

Shipping is included in the price. The number you see is the number you pay — no delivery charge added at checkout, and nothing added afterwards.

6. Tracking

You get a tracking number by email or WhatsApp when your order is dispatched. If you have not received one within 3 working days of paying, that is a problem worth telling us about: [support email, TBD].

7. Getting the address right

We ship to the address you give at checkout. Check it before you pay, including the PIN code and a phone number the courier can actually reach.

If you spot a mistake, tell us before dispatch and we will correct it. After dispatch we cannot redirect a parcel, and a package returned to us because the address was wrong or nobody was reachable can be resent, with the second delivery charged at cost.

8. If it doesn't arrive

If tracking has not moved for 5 working days, or the courier has marked it delivered and you do not have it, contact us at [support email, TBD] and we will open a case with the courier.

If a parcel is confirmed lost in transit we replace it at no cost to you. You are not out of pocket for a courier's mistake.

9. Damaged on arrival

Tell us within 7 days of delivery, with a photo of the packaging and the tag. See the Refund & Cancellation Policy for what happens next.

10. Contact

Anything about an order, including where it is: [support email, TBD].

Grievance Officer: [name, TBD], [email, TBD]. Named here because the Consumer Protection (E-Commerce) Rules, 2020 require it, and because you should not have to hunt for a person when something goes wrong.