Shipping Policy

1. What actually ships

A Nuhdge card, Classic or Personal, with an NFC chip already encoded and linked to your account. It arrives ready to tap.

Nothing about your account depends on it arriving. Until it does, and any time you don't have it on you, your QR code and your card link do the same job from your phone.

2. Where we ship

India only. We do not ship outside India yet — if you are abroad and want one, write to us and we will tell you honestly whether we can.

3. Dispatch

Each tag is encoded to your account before it is sent, and a Personal card is printed for you, so every order is made to order rather than picked off a shelf.

Once your order is confirmed, we tell you when to expect it, and if that changes we tell you rather than let the date pass quietly.

4. Delivery

• Metro cities: 2 to 4 working days after dispatch.
• Rest of India: 4 to 7 working days after dispatch.
• Courier partner: named with your tracking number when your order is dispatched.

These are estimates from the courier, not guarantees. Public holidays, weather and strikes affect them and are outside our control.

5. Charges

Shipping is included in the price. The number you see is the number you pay, with no delivery charge added later.

6. Tracking

You get a tracking number by email or WhatsApp when your order is dispatched. If you have paid and not heard from us, that is a problem worth telling us about: support@nuhdge.in.

7. Getting the address right

You give your full delivery address when you order, typed or filled from your current location. Check it before you pay, including the PIN code and a phone number the courier can actually reach. Your orders page shows the address each order goes to.

If you spot a mistake, tell us before dispatch and we will correct it. After dispatch we cannot redirect a parcel, and a package returned to us because the address was wrong or nobody was reachable can be resent, with the second delivery charged at cost.

8. If it doesn't arrive

If tracking has not moved for 5 working days, or the courier has marked it delivered and you do not have it, contact us at support@nuhdge.in and we will open a case with the courier.

If a parcel is confirmed lost in transit we replace it at no cost to you. You are not out of pocket for a courier's mistake.

9. Damaged on arrival

Tell us within 7 days of delivery, with a photo of the packaging and the tag. See the Refund & Cancellation Policy for what happens next.

10. Contact

Anything about an order, including where it is: support@nuhdge.in.

Grievance Officer: Shreya Shah, support@nuhdge.in. Named here because the Consumer Protection (E-Commerce) Rules, 2020 require it, and because you should not have to hunt for a person when something goes wrong.