Refund & Cancellation Policy

1. The software costs nothing

Your card, your link, your QR code and your contact list are free. There is no recurring charge on an individual account to cancel, and no software fee to refund.

Team accounts, when they become available, will be billed per seat on an annual contract. Nothing on this page applies to them until that exists and you have signed for it; the terms of any such contract take precedence over this page.

You can delete your account whenever you like from your dashboard. The link is held for 30 days in case you change your mind.

2. Cancelling before it ships

Ask us to cancel before your order is dispatched and you get a full refund, no reason needed. Email [support email, TBD] with your order number.

Orders are usually dispatched within 2 working days, so this window is short. Once it is on a courier, section 3 applies.

3. Why a delivered tag isn't returnable

Each tag is encoded to your account before it is posted. Once that is done it points at you and nobody else, so it cannot be resold or given to another customer. That makes it a customised item, and we do not accept change-of-mind returns on it.

This is not a way of avoiding refunds. Everything in section 4 is covered, and covered fully.

4. What is covered

Tell us within 7 days of delivery and we will replace the tag or refund you, whichever you prefer, if:

• It arrived damaged or broken.
• It doesn't work. If a phone that supports NFC won't read your tag, that is a faulty tag.
• You received the wrong item, or it was encoded to the wrong account.
• It never arrived, or the courier confirmed it was lost in transit.

A photo helps for anything physical. We do not ask you to post a faulty tag back at your own expense — if we need it returned, we arrange and pay for that.

5. What is not covered

• Changing your mind after the tag has been encoded and dispatched.
• Damage from normal wear, bending, heat or washing it in a pocket.
• A phone that has no NFC hardware, or has NFC switched off. Your QR code and link still work on any phone, which is why they exist.
• Ordering the wrong quantity or the wrong type of tag, once dispatched.

If you are unsure whether a phone can read a tag, ask before you order. We would rather answer that than process a return.

6. How a refund is paid

• Back to the method you paid with. We cannot send it somewhere else.
• Approved within 3 working days of us receiving your request and any photo we asked for.
• Credited within 5 to 7 working days after approval, though your bank sets the final timing, not us.
• Any shipping charge you paid is refunded too when the fault was ours.

7. Bulk and event orders

Orders of multiple tags for a team or an event are covered by the same rules, per tag: faulty units are replaced, and units already encoded and delivered are not returnable for change of mind. Anything agreed separately in writing for a specific order takes precedence over this page.

8. If we get it wrong

Write to [support email, TBD] first. Most things are resolved there.

If that does not settle it, escalate to our Grievance Officer: [name, TBD], [email, TBD]. We will acknowledge within 48 hours and aim to resolve within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require.

Nothing on this page limits your rights under Indian consumer law. Where the two disagree, the law wins.

9. Related pages

Delivery times, tracking and lost parcels are covered in the Shipping Policy.