Nuhdge

Contact

Last updated: [set on publication]

A real person reads everything sent here. If something has gone wrong with an order, say so plainly and we will fix it rather than quote a policy at you.

1. Who you are dealing with

  • Registered name: [TBD — the legal entity, once registered].
  • Registered address: [TBD].
  • GSTIN: [TBD, if and when registered].

Listed because the Consumer Protection (E-Commerce) Rules, 2020 require it, and because you should know who took your money.

2. Support

Email [support email, TBD] for anything about an order, a card that will not scan, your account, or a question before you buy.

We aim to reply within one working day. If you have not heard back in two, send it again rather than assuming it was ignored — an email that fell through is more likely than an email being read and left.

3. What to include

It saves a round trip, and a round trip is usually a day:

  • Your order number, if it is about an order.
  • The email address on your Nuhdge account, if it is about your account.
  • For anything physical, a photo. A picture of a damaged card settles in one message what three emails cannot.
  • For a tag that will not scan, the phone make and model you tried it on.

4. Grievance Officer

If support has not resolved something, escalate it. This is a named person, not a queue.

  • Name: [TBD].
  • Email: [TBD].
  • Address: [TBD].

We acknowledge within 48 hours and aim to resolve within one month, as the Consumer Protection (E-Commerce) Rules, 2020 require. Nothing here limits your rights under Indian consumer law.

5. Your data

To get your account and everything in it deleted, or to ask what we hold, email [support email, TBD]. What we store and why is set out in the Privacy Policy.

If you shared your details through someone else's Nuhdge card and want them removed, contact that person first — the contacts are theirs, not ours. If you cannot reach them, write to us.

6. Orders, delivery and refunds

Delivery times, tracking and lost parcels are in the Shipping Policy. Cancellations, replacements and refunds are in the Refund & Cancellation Policy. Both answer most order questions faster than we can.